Last Updated: June 2026
At EMPRYN, we are committed to providing reliable shipping and delivery services to our customers throughout Switzerland.
Shipping Coverage
Currently, EMPRYN ships exclusively within Switzerland.
We do not currently offer international shipping. Any future expansion of our shipping coverage will be updated on our website and reflected in this Shipping Policy.
Free Shipping
EMPRYN is pleased to offer free shipping on all orders within Switzerland.
There is no minimum purchase requirement to qualify for free shipping.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next available business day.
Please note that processing times may be extended during periods of high order volume, promotional events, public holidays, or unforeseen circumstances.
Estimated Delivery Time
Estimated delivery time is:
10–15 business days
Delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on product availability, carrier performance, customs procedures, weather conditions, transportation disruptions, and other factors beyond our control.
Order Tracking
When available, tracking information will be provided via email after your order has been shipped.
Customers are responsible for monitoring shipment progress using the tracking information provided.
Please allow sufficient time for tracking information to become active after shipment.
Delays
While EMPRYN works closely with suppliers and shipping partners to ensure timely delivery, we cannot guarantee specific delivery dates.
EMPRYN shall not be held responsible for delays caused by:
- Customs inspections or customs clearance procedures
- Severe weather conditions
- Transportation disruptions
- Carrier delays
- Public holidays
- Strikes or labor disputes
- Government actions or restrictions
- Technical issues affecting logistics providers
- Events beyond our reasonable control
Customs Duties and Taxes
Some shipments may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by Swiss authorities.
These charges are the sole responsibility of the customer and are not included in product prices or shipping costs unless explicitly stated otherwise.
EMPRYN has no control over such charges and cannot predict their amount.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
EMPRYN shall not be responsible for:
- Failed deliveries
- Lost packages
- Delayed shipments
- Additional delivery costs
resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
If an order is returned due to incorrect shipping information, additional shipping charges may apply.
Lost or Missing Packages
If a package appears to be lost in transit, customers should contact EMPRYN as soon as possible.
Claims regarding lost shipments must be reported within 30 days of the shipment date.
EMPRYN will work with the shipping carrier to investigate the issue, but cannot guarantee recovery of lost shipments.
Delivery Confirmation
Once a package has been marked as delivered by the carrier, EMPRYN shall not be responsible for:
- Theft
- Misplacement
- Unauthorized acceptance of the package
- Delivery issues occurring after successful carrier delivery
Customers are encouraged to ensure a secure delivery location.
Force Majeure
EMPRYN shall not be liable for any delay or failure in performance resulting from events beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Earthquakes
- Fires
- Pandemics
- Government restrictions
- Internet outages
- Transportation interruptions
- Acts of war
Contact Us
For shipping-related inquiries, please contact:
EMPRYN Customer Support
Email: hello@empryn.com